Have questions about UniCare? We’re here to help. Already a member? Log in to see the contact information specific to your plan.
Technical Assistance:
Having trouble with the site? We’re here to help. Give one of our friendly technicians a call and we’ll walk you through it.
Technical Help Desk:
1-866-755-2680
Pharmacy Help Desk: 1-888-809-6084
Individuals & Families Customer Service
For membership inquiries please contact us by email at:
Individual.Membership@Unicare.com. Please include your UniCare Member ID number in the subject line of your email. For customer service inquiries, please contact the Member Services number listed on the back of your card.
Small Group Customer Service
For membership inquiries please contact us by email at:
SmallGroup.Membership@unicare.com. Please include your UniCare group number in the subject of your email.
Medicare Sales Information
1-855-953-6748
8:00am - 8:00pm, Monday through Friday or email us at
seniornewenroll@unicare.com.
Medicare Customer Service
Medicare Agent Support toll-free: (800) 633-4368
Monday through Friday, 8:30am - 8:00pm ET or
email us at medsup@unicare.com.
For SecurityChoice Private Fee for Service Customer Service, please call toll-free:
1 (888) 445-8916(Monday through Friday, 8 a.m. to 6 p.m. CT
Agent Support
For Medicare Products (Medicare Supplements, etc.), please contact
Medicare Agent Support toll-free:
1 (800) 633-4368
Monday - Friday 8:30am- 8:00pm ET
State Sponsored Business Contact Information
VA / FAMIS: 1 (877)423-2647 / TTY:1 (866)368-1634(Monday through Friday, 8 a.m. to 10 p.m. ET)
VA / Medallion II: 1 (888)229-3872 / TTY: 1 (866)368-1634(Monday through Friday, 8 a.m. to 10 p.m. ET)
WVA / Medicaid Managed Care: 1 (800)782-0095 / TTY: 1 (866)368-1634(Monday through Friday, 8 a.m. to 10 p.m. ET)
UniView Vision® Member Services
The UniView Vision plan offers comprehensive vision benefits to enrolled members. This program may or may not be included in your UniCare coverage. To check your plan benefits or to locate a vision care provider near you, contact the UniView Vision member services office at 888-884-8428.
Monday through Friday, 5 a.m. to 8 p.m. PT
Saturday, 5 a.m. to 8 p.m. PT
Sunday, 8 a.m. to 5 p.m. PT
Network Services
UniCare Network Services supports the provider network through the contracting, credentialing and recontracting process and provides ongoing education and support to providers and their office staffs.
Please call 1-800-700-0668 or fax at 1-855-362-3026.
Notification of Provider Changes
Providers who have a direct contract with UniCare should submit notifications of changes including effective date of the change of practice name or affiliation, TIN (include current w-9), address, phone number or other demographic data on the provider’s office letterhead stationery to UniCare Network Services as soon as possible (preferably 30 days or more in advance).
Please call 1-800-700-0668 or fax at 1-855-362-3026.
Blue View Vision:
Attn: Vision Claims P.O. Box 8504,
Mason, OH 45040-7111
Life & Disability:
P.O. Box 182361,
Columbus, OH 43218-2361
Medical:
UniCare, 233 S Wacker Drive,
Chicago, IL 60606
Medicare Advantage:
P.O. Box 795180,
San Antonio, TX 78279
Medicare Part D:
P.O. Box 9282,
Oxnard, CA 93031-9282
Medicare Supplement:
P.O. Box 60099,
Los Angeles, CA 90060-0099
